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Submit your warranty claim via the form below. Please contact us with any questions.
Once your warranty claim is reviewed and accepted, new product will be on its way.
We understand the importance of standing behind the products we design and manufacture. The members of our community hold themselves to the highest standards and are dedicated to mastering their craft. We are honored to stand by them every step of the way. This is our promise.
Our Promise to You
Cro-Mag Outdoors, LLC branded products are known for their versatility and functionality. Our goal is to design and develop tools that allow outdoorsmen to have the tools they need to be an apex predator and truly master their craft.
We take pride in providing our community with products that meet their demands. We pledge to design and manufacture the highest quality products that are field tested and performance proven. We are confident in our products and as an added peace of mind for the consumer, we back components of our products with the Cro-Mag Outdoors, LLC Full Lifetime Warranty.
The Golden Acorn designator on a product package or found online attached to a specific product symbolizes a component of the product is backed by our Full Lifetime Warranty. Should this qualifying component of your Cro-Mag Outdoors, LLC Product ever malfunction from defects in workmanship or materials, we will repair or replace them free of charge.
WHAT IS COVERED?
Cro-Mag Outdoors, LLC’s products with the Golden Acorn designator have components that are warranted to be free of material and workmanship defects.
HOW LONG DOES COVERAGE LAST?
This warranty lasts for the lifetime of the product. Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material.
HOW TO OBTAIN SERVICE?
To obtain the benefit of this warranty, fill out the form on our website.
WHAT WE WILL DO TO CORRECT PROBLEMS:
Warranted product components will be repaired or replaced and returned at no charge.
WHAT IS NOT COVERED?
Failures due to misuse, abuse or normal wear and tear are not covered by this warranty. Cro-Mag Outdoors, LLC shall not be responsible for any incidental or consequential damages.
HOW LOCAL LAWS RELATE TO THE WARRANTY:
Some areas do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary, from state to state, province to province, or country to country.
NO OTHER EXPRESS WARRANTY APPLIES:
This Full Lifetime Warranty is the sole and exclusive warranty for Cro-Mag Outdoors, LLC products. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of Cro-Mag Outdoors, LLC.
EXECUTING THE CRO-MAG OUTDOORS LIFETIME WARRANTY:
Cro-Mag Outdoors, LLC offers a comprehensive lifetime warranty to support products and product components purchased under the Cro-Mag Outdoors, LLC brand, excluding licensed goods.
Cro-Mag Outdoors, LLC branded products and their components are built with reliability, dependability and durability and are covered by a Full Lifetime Warranty against defects in materials or workmanship.
If you have a problem with your Cro-Mag Outdoors, LLC product due to a defect in materials or poor workmanship, we will attempt to remedy the problem in accordance with our printed warranty policy in a timely manner. For warranty information on Cro-Mag Outdoors, LLC licensed goods, visit www.cromagoutdoors.com/warranty
NORMAL WEAR AND TEAR:
Cro-Mag Outdoors, LLC products are used in outdoors activities. Under these conditions and over time, the Cro-Mag Outdoors, LLC product may experience normal wear and tear. While normal wear & tear is not considered a "defect" and is not covered by the Cro-Mag Outdoors, LLC Lifetime Warranty, it is our goal to get your product back into the field as soon as possible.
DEFECTS IN MATERIALS OR WORKMANSHIP:
It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship, will generally do so very early in the products life cycle, often the first or second time the product is used. When returned for inspection, these products are generally found to still be in like new condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect, to survive under normal use for any extended period. Products that are returned for warranty inspection after months or years of continuous reliable use are rarely found to be defective. The most common demand for warranty inspection is the result of normal wear and tear issues, which are not considered to be a defect in materials or workmanship.
PRODUCT COMPONENTS WITH LIFETIME WARRANTY COVERAGE:
- The Deception Chamber Pot (Base)
- The Deception Chamber Lid
- Trident Striker - Main Unit
- Trident Striker - Dowels